Refund Policy

Last updated: 7/16/2025

1. Overview

At AndaLabX, we strive to ensure complete satisfaction with our AI solutions and services. This refund policy outlines the terms and conditions for requesting and receiving refunds.

2. Service-Specific Refund Terms

AI Strategy Consulting:

• Full refund available within 7 days if no deliverables have been provided
• Partial refund available for unused hours within the first 14 days

Custom AI Solutions:

• Refund available within 30 days if the solution fails to meet agreed specifications
• Partial refund for incomplete or delayed projects based on milestone completion

3. Refund Process

To request a refund:

1. Contact our support team at hello@andalabx.com
2. Provide your order number and reason for refund
3. Allow 5-7 business days for review
4. If approved, refund will be processed within 10 business days

4. Non-Refundable Items

The following are not eligible for refunds:

• Completed and delivered AI solutions
• Custom development work that has been implemented
• Training sessions that have been conducted
• Third-party service fees and licenses

5. Disputes and Appeals

If you disagree with a refund decision, you may appeal by:

1. Submitting a detailed explanation of your case
2. Providing any relevant documentation
3. Allowing up to 14 business days for review

6. Contact Information

For refund-related inquiries, please contact us at:
Email: hello@andalabx.com
Phone: +234 913 145 4795